Shipments and returns
Packages are generally dispatched within 7 working days after receipt of your payment. The goods are unloaded on the ground floor. We advise you to carefully check the condition of the package on arrival and to refuse it in the event of a problem. Warning : deliveries are suspended during the annual closure of the factory in Belgium from Dec 22,2023 to Jan 2, 2024 included.
Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay shipping costs for each of them.
Packages are oversized and protected.
Satisfied or your money back
Our after-sale service is available onlinechat from Monday to Friday, 10a.m. to 6p.m. You can get in touch with us by phone (+390597880140) Tuesday and thursday from 1 p.m. to 2:30 p.m or by e-mail (info@onlineplaster.com).
If, for any reason you wish not to keep one or several ordered products, please read the following lines carefully.
You have 14days from the day of the receiving of your package to send it back in it's original packing for a change or payback.
Important! You must call us ahead so we can give you a returning number. This number must be apparent on the package you will send back.
No package can be accepted without this number!
All charges from your place to our locals are at your expense unless we made a shipment mistake on your purchase. In that case, and that case only, will we give you sending instructions and pay the charges back for our mistake.
The reimbursment of that (those) item(s) will be bank transferred and will be worth the item(s) at the moment they were purchased.
The way back for a change or payback may be through the mail or a private delivery, at your expenses and full responsability (in case of loss, steal or damage).
Make sure the sent-back items are in excellent condition and in their original packing. No items will be changed or reimbursted if it can't be sold again as is.
Please, carefully follow these instructions so we can procede to your change or payback as soon as possible.